I have been living and working in Asia since 1995, all in the healthcare industry. During these 20+ years I have accumulated a lot of interesting (and some would call humorous) stories. I am excited at the changes happening within healthcare in this part of the world leading to higher quality and better service care for local communities. Some of this positive change is brought about via foreign investment into the industry. In order to better facilitate this investment into Asia I decided to document some of my experiences. I frankly admit that I have so much more to learn, however I hope you all find something positive to take away.
I write because as a Westerner I have experienced some things in the Asian healthcare industry which to me were pretty crazy compared to the preconceived ideas, values and experiences I came with from the West. More and more Western companies are moving into the healthcare industry in Asia and if my experience written here can help even one person or company to improve the healthcare service they provide then I will be more than happy. However, no matter how much I write here I can never repay all the wonderful and amazing people in Asia who I have had the honor of meeting in my travels.
Why “meiqingqu”? Well initially I wanted to use “buqingqu” (不清楚) which in Chinese means:
“unclear, not understood, currently unknown”
Why choose unclear? Because I wish to make it obvious that I am not in any sense making a judgement of the experiences I write about and am sure that very likely in some cases I have probably misunderstood something.
However, unfortunately “buqingqu” was already taken so I settled for the grammatically incorrect meiqingchu “没清楚”. After I bought the domain I realized that the title is probably quite apt since as a Westerner I have made some horrendously embarrassing mistakes butchering the marvelous languages of Chinese and Thai!
Please note that in cases where I discuss people or hospitals/clinics etc., I have changed people’s names, facility names, and location to protect privacy. I have traveled to and worked in the majority of countries in Asia, although the bulk of my experience is in Thailand and China.
I welcome your comments and advice on what I can do better, how I misinterpreted a situation, and what you’d like to hear more about. I am very happy to learn from you!
What’s with the Mountain?
You may have noticed the picture of mountain on my home page. This is Mount Taranaki from my home province in New Zealand, Taranaki. I’m so proud of my heritage and culture as a New Zealander and my ties to the land through this beautiful mountain. It is also my tie to my ancestors, of which my Great Grandfather gave my Grandfather the Māori name “Huia” when he was born (Ronald James Huia Hancock), which as you can see from the link, the huia feather is the emblem for the Māori. The Māori people and their love and respect for the sacredness of the land had a profound effect on my Great Grandfather, my Grandfather, and also my Father.
You can contact me through my contact form. You can also find links to my social media accounts at the bottom of the page.
Below is my brief bio. Feel free to see more detail at my LinkedIn.
More than 25 years of healthcare experience; 15 years in COO and CEO roles; Over 20 years Asia experience; Full P&L responsibility for multi-site hospital systems; MBA in Healthcare Management; DBA (on hold) 70% complete; Expert in China healthcare operations planning & implementation; Expertise in Thailand Healthcare – especially high-end medical tourism; Planned, implemented & passed the first JCIA accreditation in China for a healthcare system; Hospital expansion planning in Abu Dhabi for the largest Thai healthcare group; Excellence in Project Planning & Implementation, including clinical and management stakeholders to develop and deliver project plans; Expert in hospital financial plans for new facilities/projects; Expert in team leading/building; Expert in achieving hospital operational efficiency gains – achieving buy-in from stakeholders by clearly showing rationale and how it will make their job easier; Expert in bridging cultural gaps; LEAN certification; Computer savvy including managing projects with Microsoft Project.
I have been invited to speak at numerous conferences around the world (USA, Europe, Asia) regarding healthcare in Asia, including the rapid expansion of medical tourism. Sadly due to my time commitments I cannot attend them all. Some of the more recent conferences I have spoken at include:
2015 Orlando USA: World Medical Tourism & Global Healthcare Congress https://www.medicaltourismcongress.com/rex-hancock-lends-his-experience-with-asian-markets-with-the-8th-world-medical-tourism-global-healthcare-congress/
2016 Shanghai China: Asia HOSCON Hospital Construction – http://hosconasia.com/
2016 Shanghai China: IHG Real Estate Development and the Medical Industry 健康地产创新高峰论坛
Invited to speak but did not attend:
2014 Bangkok Thailand: Healthcare Innovation
2015 Hong Kong China: International Travel & Health Insurance Conference
2017 Moscow Russia: IV-th Annual Conference HEALTHCARE INVESTMENTS
2017 Shanghai China: MediWorld – China International Medical Travel Show