I have been living and working in Asia since 1995, all in the healthcare industry. During these 20+ years I have accumulated a lot of interesting (and some would call humorous) stories. I am excited at the changes happening within healthcare in this part of the world leading to higher quality and better service care for local communities. Some of this positive change is brought about via foreign investment into the industry. In order to better facilitate this investment into Asia I decided to document some of my experiences. I frankly admit that I have so much more to learn, however I hope you all find something positive to take away.
I write because as a Westerner I have experienced some things in the Asian healthcare industry which to me were pretty crazy compared to the preconceived ideas, values and experiences I came with from the West. More and more Western companies are moving into the healthcare industry in Asia and if my experience written here can help even one person or company to improve the healthcare service they provide then I will be more than happy. However, no matter how much I write here I can never repay all the wonderful and amazing people in Asia who I have had the honor of meeting in my travels.
Why “meiqingqu”? Well initially I wanted to use “buqingqu” (不清楚) which in Chinese means:
“unclear, not understood, currently unknown”
Why choose unclear? Because I wish to make it obvious that I am not in any sense making a judgement of the experiences I write about and am sure that very likely in some cases I have probably misunderstood something.
However, unfortunately “buqingqu” was already taken so I settled for the grammatically incorrect meiqingchu “没清楚”. After I bought the domain I realized that the title is probably quite apt since as a Westerner I have made some horrendously embarrassing mistakes butchering the marvelous languages of Chinese and Thai!
Please note that in cases where I discuss people or hospitals/clinics etc., I have changed people’s names, facility names, and location to protect privacy. I have traveled to and worked in the majority of countries in Asia, although the bulk of my experience is in Thailand and China.
I welcome your comments and advice on what I can do better, how I misinterpreted a situation, and what you’d like to hear more about. I am very happy to learn from you!
My plan is to first write articles in English and later translate into Chinese as this will be a good way to practice my Chinese. I will ask a friend to check the Chinese before posting it to only ensure that I haven’t made some insulting statement (embarrassingly I have done this before!). They will not change any of the rest of the Chinese, so any mistakes and poorly structured sentences are entirely on me. I apologize for not providing any content in Thai as unfortunately my Thai skills are not to the level of my Chinese.
What’s with the Mountain?
You may have noticed the picture of mountain on my home page. This is Mount Taranaki from my home province in New Zealand, Taranaki. I’m so proud of my heritage and culture as a New Zealander and my ties to the land through this beautiful mountain. It is also my tie to my ancestors, of which my Great Grandfather gave my Grandfather the Māori name “Huia” when he was born (Ronald James Huia Hancock), which as you can see from the link, the huia feather is the emblem for the Māori. The Māori people and their love and respect for the sacredness of the land had a profound effect on my Great Grandfather, my Grandfather, and also my Father.
You can contact me through my contact form. You can also find links to my social media accounts at the bottom of the page.
Below is my brief bio. Feel free to see more detail at my LinkedIn.
“Rex Hancock is a seasoned expert in managing hospitals in diverse cultures and countries and delivering results to the board. Having worked in both public and private hospitals in Hong Kong, he also established and operated the International Patient Center at the premier Bumrungrad Hospital in Bangkok, Thailand. Mr. Hancock served as CEO of a private 250-bed hospital in Dalian, China, where he implemented effective western management and financial systems and completed a feasibility study and business plan for business development and growth for presentation to the IFC. Mr. Hancock then served as VP and COO for the United Family Healthcare (UFH) group of hospitals in China, a subsidiary of the Chindex Corporation – a NASDAQ listed company (CHDX), where he was responsible for driving excellence in operations. Mr. Hancock relocated back to Bangkok in July 2008 where he served as Chief Officer Middle East and then COO International for the Bangkok Dusit Medical Services group, a role focused on hospital business development, growth, and operations efficiency. In 2014 UFH invited Mr. Hancock to return to China to setup and operate their new hospital in Qingdao, and in early 2014 took up a position as COO-Asia for the International Hospitals Group. Mr. Hancock is a graduate of Columbia Southern University with an MBA in Healthcare Management, and he has a BA degree in Chinese studies and Graduate Diploma in Management from Massey University, New Zealand. He is currently studying towards a Doctorate in Business Administration and contemplating a thesis on the relationship between hospital accreditation and profitability.
Mr. Hancock has more than 20 years’ experience in the healthcare industry in Asia, he has a deep understanding of how business is done in the region, and is passionate about quality of care and patient satisfaction.”
I have been invited to speak at numerous conferences around the world (USA, Europe, Asia) regarding healthcare in Asia, including the rapid expansion of medical tourism. Sadly due to my time commitments I cannot attend them all. Some of the more recent conferences I have spoken at include:
- World Medical Tourism Association – Orlando Florida
- HOSCON Hospital Construction Conference – Shanghai China